IP Voice Services > Cisco


Enterprise Quality – Feature Rich

CallTower and Cisco are ensuring businesses reach their full communication potential and stay competitive, with the most advanced capabilities in today’s changing market climate.  With easy to use business communication technology tools that support mobility, messaging, conferencing and presence management.

Cisco’s most innovative tools are enhanced by CallTower’s hosted enterprise IP telephony solution.

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Cisco Solutions

The Transition to Cloud is Underway

Cisco Unified Communications Transition to Hosted / Cloud from On-Premise Site

Transition to the Cloud

Cisco HCS

Hosted Collaboration Solution

Cisco HCS provides comprehensive collaboration-as-a-service. The basic capabilities and benefits of this robust offering include:

Corporate Telephony

Deploy a cloud-hosted PBX for full-featured, enterprise-grade IP telephony for any size organization.

Unified Communications

Enjoy voice and video calling, mobility, unified messaging, presence, and chat on any device.


Engage co-workers, customers, and partners. Experience better meetings with high-definition video and screen sharing.

Contact Center

Create differentiated customer experiences with omnichannel customer care.

Key HCS Enhanced Features

Visual Voicemail

Visually review messages on phones with supported displays, allowing users to select which messages to open

Dial Plan Enhancements

Enables 10-digit dialing, placing a call directly from Missed Calls and Received Calls without edits

Cisco Unity Connection

For Auto Attendants and Voicemail

Unity Voicemail

Easier CallTower Connect provisioning and scheduling, plus scheduled Call Routing

Improved Fraud

Admins can block calls to certain territories on a country-by-country basis

Custom Phone Wallpaper

Busy Lamp

Combining speed dial and line presence, see which lines on your system are free

Enhanced Dial Plan Flexibility

Choose which dial-out number to use, or no number at all

Cisco Jabber

Collaboration on Your Own Terms

Give your teams the freedom to be productive from anywhere, on any device, with Cisco Jabber.  Jabber gives you unlimited access presence, instant messaging (IM), voice, video, voice messaging, desktop sharing, and conferencing. Now you can find the right people, see if and how they are available, and collaborate using your preferred method.

It’s time to start working without compromising productivity; by using familiar communication applications and business processes instead of requiring multiple, separate applications that cause frustration for you and your clients.

Jabber offers many great features:




Group Chat

Screen Sharing

Outlook Integration

Video Conferencing

Jabber Standalone

Features & Devices

Wireless or Cord – Your Choice

CallTower is a leading provider of a wide range of high quality phones corded and wireless phones, sidecars, and conference phones to fit any size of organization’s needs.  We offer various options that give you the best flexibility in the industry. Purchase, rent, or lease-to-own any device CallTower supports.


Cisco 7841

UC Recording

A Complete Collaboration Recording Solution for Cisco

If you have compliance concerns, you may think that you cannot move your business to cloud communications. With UC Recording, you may be closer to elevating your business to the cloud and increasing your advantage on the competition.

  • Record chat, voice, video and screen captures
  • Manage recordings from a single platform
  • Manage legal compliance and quality assurance

Office Extensions

Extensions When You Need Them Organizations have come to expect certain services with their communication platforms. With CallTower solutions each person within your organization may have their own phone extension or a shared line. Features include:

  • Local Telephone Numbers with 911 Services
  • Inbound/Outbound Dialing
  • Basic and Premium Voice to Text/Email Transcription
  • Find Me, Follow Me Service
  • Call Forwarding
  • Auto Answer
  • Speed Dials

Remote Solution

Yours or Ours… It All Works Together Stay connected anywhere using our best-of-breed Cisco remote plug and play phone solution. Empower your organization with the benefits of a CallTower remote voice service for use in a Home Office or a Small Office location using a third party internet connection. CallTower’s remote solution offers primary features and benefits such as:

  • EDGE – Connect outside of the enterprise network
  • Plug and Play with no additional equipment needed
  • Proven and highly secure firewall-traversal technology to extend your organizational reach
  • Deployment flexibility – deploy virtually or as an appliance
  • Wide range of supported Cisco IP phones, Cisco Collaboration Desk endpoints, and Jabber for smartphones, tablets, and desktops
  • Bring-your-own-device (BYOD) strategies and policies for remote and mobile workers
  • Standards-based and highly secure

Bridge Cloud Suite

Bridge Cloud Suite delivers full call control to Cisco UC Manager and HCS

Bridge Cloud Suite is our next generation attendant console for Cisco Unified Communications Manager and HCS.  It delivers full call control, including answer, hold, resume and transfer calls easily and much more.

Bridge Cloud Suite, requires no software installation and is operating system agnostic.  It runs in any modern browser, giving the users, and system administrators maximum ease and flexibility. 

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Our communications with employees and other external parties has improved greatly since the implementation of web conferencing powered by CallTower. I’ve found CallTower to be extremely responsive and professional from beginning to end. Their services are very user friendly and dependable. This is an excellent company with knowledgeable and extremely helpful people to match.

Brian KegleyTelecom SpecialistPrimeSource Building Product
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